App terms of Service
Travel Keeper® App Terms of Service
Last updated: July 8, 2026
These Terms are an agreement between you and Travel Keeper, LLC ("Travel Keeper," "we," "us") for the Travel Keeper app and website (together, the "Service"), including the mobile app listed as "Travel Keeper: Family Planner" on the Apple App Store and Google Play, the web app at app.gotravelkeeper.com, and our website at gotravelkeeper.com.
By using the Service or subscribing to Travel Keeper Pro, you agree to these Terms. If you do not agree, please do not use the Service. Our Privacy Policy explains how we handle information and is part of these Terms.
If anything here is unclear, email us at [email protected].
The Service
Travel Keeper helps you plan and organize family travel. You can create trips, build itineraries, track costs, store family travel details, and more. Your data lives on your own device by default. If you choose to turn on sync or share a trip, it is encrypted on your device before it leaves, and we cannot read it. Our Privacy Policy explains this in detail.
You must be at least 16 years old, or the age of digital consent where you live, to use the Service. The Service is intended for adults planning travel.
Free and Pro
Travel Keeper is free to use. Some features are part of a paid subscription called Travel Keeper Pro.
Our Free-Forever Promise
Features that are free today will stay free. Travel Keeper Pro adds new features; we will not move an existing free feature behind the paywall.
Travel Keeper Pro subscription
Travel Keeper Pro is $39 per year. Through July 17, 2026, Pro is offered at a founding-member price of $29 per year, which stays at $29 for as long as your subscription remains active and uninterrupted. We do not currently offer monthly or lifetime plans.
Automatic Renewal
Travel Keeper Pro is an annual subscription that renews automatically each year until you cancel. At the start of each renewal period, we charge the payment method on file at the price of the plan you are on. We will not raise the price of an existing subscription without telling you in advance.
Payments
Subscriptions are sold on the web and processed by Stripe. We never receive or store your card number. By subscribing, you also authorize Stripe to charge your payment method for the subscription and its renewals.
Cancellation
Travel Keeper Pro is an annual subscription billed through Stripe. It renews automatically each year at the price of the plan you are on, until you cancel. All payments are final and non-refundable. You can cancel anytime using the Manage Subscription link in the app, which opens your Stripe billing portal.
Cancelling stops any future charges, and you keep Pro access through the end of your current paid term. If you believe you were charged in error, contact us at [email protected].
When your Travel Keeper Pro subscription ends, Pro features stop. Sync pauses, and trips you have shared stop updating. Your trips remain on your device. The encrypted copy on our servers stays, so sync can resume if you subscribe again. You can delete it at any time by turning sync off.
Refunds
Subscriptions are billed in advance. Canceling stops future charges; we do not provide partial refunds for the unused part of a period, except where required by law. If a refund or a bank charge reversal (chargeback) leaves you without an active subscription, your Travel Keeper Pro access ends once it is processed.
Refunding a duplicate or accidental charge does not affect your access while your subscription is still active. Disputing a charge you actually authorized may result in your account being suspended.
If you were charged in error or something went wrong, email us at [email protected], and we will make it right. If you live somewhere with a statutory right to cancel a digital purchase (such as the EU or UK cooling-off period), that right still applies.
Your Account
Travel Keeper Pro requires an account. Your account holds your email address and your subscription status, and it is what lets you turn on sync and invite people to plan trips with you. We sign you in with a code sent to your email, so there is no password. You are responsible for the email account you use to sign in, and for keeping access to it. Tell us promptly if you think someone else is using your account.
Your Content and Data
The trips, itineraries, notes, photos, and family details you enter are yours. We do not claim ownership of your content, and we cannot read it.
By default, your content stays on your device (and, on iPhone, your own iCloud backup), as described in our Privacy Policy.
Sync: If you turn on sync, a copy of your trips is encrypted on your device and stored on our servers so your devices stay in step. The keys stay on your devices. We store the encrypted copy, and we cannot read it. Turning sync off deletes that copy from our servers. Family profiles are not synced unless you turn it on separately. When it is off, no copy is stored.
Your recovery phrase: When you turn on sync, we give you a 12-word recovery phrase. It is the only key to your synced data. Keep it somewhere safe. Because we never hold your keys, we cannot recover your synced trips if you lose your recovery phrase, and no one at Travel Keeper can unlock them for you.
Sync is not a backup. Sync keeps your devices in step, which means deleting a trip on one device deletes it everywhere. Keep your own backups using the backup tools in the app.
Share links: When you create a share link, an encrypted, read-only copy of that trip is stored on our servers so the link can open. It excludes confirmation numbers and traveler names, expires automatically, and you can turn it off anytime.
Deleting your account and data: You can delete your synced data at any time by turning sync off. To delete your account entirely, use Delete my account in the app. This cancels your Pro subscription immediately, and there is no refund for the current period. Trips on your device stay on your device until you delete the app. Share links you created are not tied to your account; revoke them in the app if you want them gone before they expire.
Planning together: You can invite someone by email to view a trip, or to help edit it. When you invite them, we send them an email that includes the trip's name and the email address you invited them from. By inviting someone, you confirm you have permission to send them that email. People you invite can see the trip you shared with them, and editors can change it. You can remove someone at any time, which ends their access.
Your collaborator seat: Travel Keeper Pro includes one collaborator seat. You may give it to one person so they can edit trips you share with them without their own Pro subscription. You can move it to someone else or take it back at any time. Anyone else who edits a trip needs their own Pro subscription.
Other people's information: You are responsible for what you enter and what you share. Do not enter or share other people's personal information, including confirmation numbers and travel documents, without their permission. If you save details about members of your household, including children, you confirm you have the authority to do so. We may disable a share link or an invitation that is misused.
Acceptable Use
Please use the Service lawfully. Do not misuse it, try to break or reverse-engineer it, resell or redistribute it, use it to store unlawful content, or interfere with other people's use of it. Do not use invitations or share links to send unsolicited messages, and do not invite people who have not agreed to hear from you.
License
We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for your own travel planning, subject to these Terms and the rules of the app store you downloaded it from. We keep all rights in the Service, our software, branding, and content that we do not expressly grant to you.
Affiliate Program
Travel Keeper has an affiliate program: people who refer others to Travel Keeper Pro may earn a commission, at no extra cost to you. If you participate as an affiliate, you agree to follow our affiliate terms and to clearly disclose your commission relationship in line with FTC guidance.
App Stores (Apple and Google)
You downloaded the app from the Apple App Store or Google Play, and their terms also apply. For the Apple App Store: these Terms are between you and Travel Keeper only, not Apple; Apple has no obligation to provide support or maintenance for the app; Apple is not responsible for the app or any claims relating to it (including product-liability, legal, or intellectual-property claims); and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
Travel Information is Not Guaranteed
Travel Keeper helps you organize plans, but the information in the app, including flights, hotels, times, prices, details pulled from confirmations you paste or scan, flight-status lookups, and map links, may be incomplete, out of date, or wrong. Always confirm important details directly with your airline, hotel, or other provider. Do not rely on Travel Keeper alone for anything time-sensitive like catching a flight.
Disclaimers
The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any data will be preserved. Backing up your data is your responsibility. Sync and sharing are provided as is. We do not guarantee that synced data will always be available, complete, or preserved, and sync is not a substitute for your own backups.
Limitation of Liability
To the fullest extent permitted by law, Travel Keeper, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost data (including synced data that cannot be recovered because only you hold your encryption keys), lost profits, missed flights or reservations, or other losses arising from your use of (or inability to use) the Service. To the fullest extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us for Travel Keeper Pro in the twelve months before the claim, or $50, whichever is greater.
Changes
We may update the Service, these Terms, and our pricing over time. If we make a meaningful change to these Terms, we will update the date above and, when the change is significant, let you know in the app or by email. Changes to subscription pricing will not affect your current subscription without advance notice. Continuing to use the Service after a change means you accept the updated Terms.
Termination
You can stop using the Service anytime by canceling your subscription and deleting the app. We may suspend or end your access if you violate these Terms or use the Service unlawfully. Sections that by their nature should survive (such as Disclaimers, Limitation of liability, and the app-store terms) continue to apply after termination.
Governing Law
These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in New York, unless your local law gives you the right to resolve it where you live.
Contact
Questions about these Terms, email [email protected].
These Terms are an agreement between you and Travel Keeper, LLC ("Travel Keeper," "we," "us") for the Travel Keeper app and website (together, the "Service"), including the mobile app listed as "Travel Keeper: Family Planner" on the Apple App Store and Google Play, the web app at app.gotravelkeeper.com, and our website at gotravelkeeper.com.
By using the Service or subscribing to Travel Keeper Pro, you agree to these Terms. If you do not agree, please do not use the Service. Our Privacy Policy explains how we handle information and is part of these Terms.
If anything here is unclear, email us at [email protected].
The Service
Travel Keeper helps you plan and organize family travel. You can create trips, build itineraries, track costs, store family travel details, and more. Your data lives on your own device by default. If you choose to turn on sync or share a trip, it is encrypted on your device before it leaves, and we cannot read it. Our Privacy Policy explains this in detail.
You must be at least 16 years old, or the age of digital consent where you live, to use the Service. The Service is intended for adults planning travel.
Free and Pro
Travel Keeper is free to use. Some features are part of a paid subscription called Travel Keeper Pro.
Our Free-Forever Promise
Features that are free today will stay free. Travel Keeper Pro adds new features; we will not move an existing free feature behind the paywall.
Travel Keeper Pro subscription
Travel Keeper Pro is $39 per year. Through July 17, 2026, Pro is offered at a founding-member price of $29 per year, which stays at $29 for as long as your subscription remains active and uninterrupted. We do not currently offer monthly or lifetime plans.
Automatic Renewal
Travel Keeper Pro is an annual subscription that renews automatically each year until you cancel. At the start of each renewal period, we charge the payment method on file at the price of the plan you are on. We will not raise the price of an existing subscription without telling you in advance.
Payments
Subscriptions are sold on the web and processed by Stripe. We never receive or store your card number. By subscribing, you also authorize Stripe to charge your payment method for the subscription and its renewals.
Cancellation
Travel Keeper Pro is an annual subscription billed through Stripe. It renews automatically each year at the price of the plan you are on, until you cancel. All payments are final and non-refundable. You can cancel anytime using the Manage Subscription link in the app, which opens your Stripe billing portal.
Cancelling stops any future charges, and you keep Pro access through the end of your current paid term. If you believe you were charged in error, contact us at [email protected].
When your Travel Keeper Pro subscription ends, Pro features stop. Sync pauses, and trips you have shared stop updating. Your trips remain on your device. The encrypted copy on our servers stays, so sync can resume if you subscribe again. You can delete it at any time by turning sync off.
Refunds
Subscriptions are billed in advance. Canceling stops future charges; we do not provide partial refunds for the unused part of a period, except where required by law. If a refund or a bank charge reversal (chargeback) leaves you without an active subscription, your Travel Keeper Pro access ends once it is processed.
Refunding a duplicate or accidental charge does not affect your access while your subscription is still active. Disputing a charge you actually authorized may result in your account being suspended.
If you were charged in error or something went wrong, email us at [email protected], and we will make it right. If you live somewhere with a statutory right to cancel a digital purchase (such as the EU or UK cooling-off period), that right still applies.
Your Account
Travel Keeper Pro requires an account. Your account holds your email address and your subscription status, and it is what lets you turn on sync and invite people to plan trips with you. We sign you in with a code sent to your email, so there is no password. You are responsible for the email account you use to sign in, and for keeping access to it. Tell us promptly if you think someone else is using your account.
Your Content and Data
The trips, itineraries, notes, photos, and family details you enter are yours. We do not claim ownership of your content, and we cannot read it.
By default, your content stays on your device (and, on iPhone, your own iCloud backup), as described in our Privacy Policy.
Sync: If you turn on sync, a copy of your trips is encrypted on your device and stored on our servers so your devices stay in step. The keys stay on your devices. We store the encrypted copy, and we cannot read it. Turning sync off deletes that copy from our servers. Family profiles are not synced unless you turn it on separately. When it is off, no copy is stored.
Your recovery phrase: When you turn on sync, we give you a 12-word recovery phrase. It is the only key to your synced data. Keep it somewhere safe. Because we never hold your keys, we cannot recover your synced trips if you lose your recovery phrase, and no one at Travel Keeper can unlock them for you.
Sync is not a backup. Sync keeps your devices in step, which means deleting a trip on one device deletes it everywhere. Keep your own backups using the backup tools in the app.
Share links: When you create a share link, an encrypted, read-only copy of that trip is stored on our servers so the link can open. It excludes confirmation numbers and traveler names, expires automatically, and you can turn it off anytime.
Deleting your account and data: You can delete your synced data at any time by turning sync off. To delete your account entirely, use Delete my account in the app. This cancels your Pro subscription immediately, and there is no refund for the current period. Trips on your device stay on your device until you delete the app. Share links you created are not tied to your account; revoke them in the app if you want them gone before they expire.
Planning together: You can invite someone by email to view a trip, or to help edit it. When you invite them, we send them an email that includes the trip's name and the email address you invited them from. By inviting someone, you confirm you have permission to send them that email. People you invite can see the trip you shared with them, and editors can change it. You can remove someone at any time, which ends their access.
Your collaborator seat: Travel Keeper Pro includes one collaborator seat. You may give it to one person so they can edit trips you share with them without their own Pro subscription. You can move it to someone else or take it back at any time. Anyone else who edits a trip needs their own Pro subscription.
Other people's information: You are responsible for what you enter and what you share. Do not enter or share other people's personal information, including confirmation numbers and travel documents, without their permission. If you save details about members of your household, including children, you confirm you have the authority to do so. We may disable a share link or an invitation that is misused.
Acceptable Use
Please use the Service lawfully. Do not misuse it, try to break or reverse-engineer it, resell or redistribute it, use it to store unlawful content, or interfere with other people's use of it. Do not use invitations or share links to send unsolicited messages, and do not invite people who have not agreed to hear from you.
License
We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for your own travel planning, subject to these Terms and the rules of the app store you downloaded it from. We keep all rights in the Service, our software, branding, and content that we do not expressly grant to you.
Affiliate Program
Travel Keeper has an affiliate program: people who refer others to Travel Keeper Pro may earn a commission, at no extra cost to you. If you participate as an affiliate, you agree to follow our affiliate terms and to clearly disclose your commission relationship in line with FTC guidance.
App Stores (Apple and Google)
You downloaded the app from the Apple App Store or Google Play, and their terms also apply. For the Apple App Store: these Terms are between you and Travel Keeper only, not Apple; Apple has no obligation to provide support or maintenance for the app; Apple is not responsible for the app or any claims relating to it (including product-liability, legal, or intellectual-property claims); and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
Travel Information is Not Guaranteed
Travel Keeper helps you organize plans, but the information in the app, including flights, hotels, times, prices, details pulled from confirmations you paste or scan, flight-status lookups, and map links, may be incomplete, out of date, or wrong. Always confirm important details directly with your airline, hotel, or other provider. Do not rely on Travel Keeper alone for anything time-sensitive like catching a flight.
Disclaimers
The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any data will be preserved. Backing up your data is your responsibility. Sync and sharing are provided as is. We do not guarantee that synced data will always be available, complete, or preserved, and sync is not a substitute for your own backups.
Limitation of Liability
To the fullest extent permitted by law, Travel Keeper, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost data (including synced data that cannot be recovered because only you hold your encryption keys), lost profits, missed flights or reservations, or other losses arising from your use of (or inability to use) the Service. To the fullest extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us for Travel Keeper Pro in the twelve months before the claim, or $50, whichever is greater.
Changes
We may update the Service, these Terms, and our pricing over time. If we make a meaningful change to these Terms, we will update the date above and, when the change is significant, let you know in the app or by email. Changes to subscription pricing will not affect your current subscription without advance notice. Continuing to use the Service after a change means you accept the updated Terms.
Termination
You can stop using the Service anytime by canceling your subscription and deleting the app. We may suspend or end your access if you violate these Terms or use the Service unlawfully. Sections that by their nature should survive (such as Disclaimers, Limitation of liability, and the app-store terms) continue to apply after termination.
Governing Law
These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in New York, unless your local law gives you the right to resolve it where you live.
Contact
Questions about these Terms, email [email protected].
